Last updated: May 2026
These General Terms and Conditions (GTC) apply to all business relationships between Soneo AI GmbH, Hadikgasse 64, 1140 Vienna, Austria (hereinafter "Soneo" or "we") and its customers (hereinafter "Customer" or "Client"). Deviating terms of the Customer are only recognized if Soneo has expressly agreed to them in writing. These GTC also apply to all future business relationships, even if not expressly agreed upon again.
Offers from Soneo are non-binding and without obligation. A contract is concluded only upon written order confirmation by Soneo or upon delivery of the agreed services. Verbal side agreements require written confirmation.
The scope of services is defined by the respective service description, offer or order confirmation. Soneo provides services in particular in the following areas:
Changes or extensions to the scope of services require a separate written agreement.
The Customer shall provide Soneo with all information, data and access required for service delivery in a timely manner and at no charge. The Customer shall designate a contact person authorized to make decisions on project-related matters. Delays attributable to insufficient cooperation by the Customer shall not be to Soneo's detriment. Agreed deadlines and schedules shall be extended accordingly.
Compensation is based on the respective offer or agreement. All prices are in euros and exclude statutory value-added tax. Invoices are due for payment within 14 days of the invoice date without deduction, unless otherwise agreed. In the event of late payment, Soneo is entitled to charge default interest at the statutory rate.
All work results created by Soneo in the course of service delivery, including software, concepts, documentation and other works, are subject to copyright and remain the property of Soneo, unless expressly agreed otherwise. Upon full payment of the agreed compensation, the Customer receives a simple, non-transferable right of use to the work results within the agreed scope. Transfer to third parties requires prior written consent from Soneo.
Both parties undertake to treat all confidential information obtained in the course of the collaboration as strictly confidential and not to disclose it to third parties. This obligation continues after termination of the contractual relationship. The processing of personal data is carried out in accordance with the GDPR and the Austrian Data Protection Act (DSG). For further information, please refer to our Privacy Policy.
Upon conclusion of a written contract between Soneo and the Customer, in particular a partnership, pilot or cooperation agreement as well as any other contract establishing a customer relationship, the Customer grants Soneo the non-exclusive, royalty-free right to use the Customer's company name and logo for reference purposes. This includes mention as a reference customer on Soneo's website, in customer lists and in sales materials (e.g. pitch decks, presentations). Logo use is subject to the Customer's brand guidelines, insofar as these have been communicated to Soneo in writing. Any use beyond this, in particular press releases, case studies, success stories, advertising campaigns or the use of customer-related quotes, requires the Customer's prior written consent on a case-by-case basis. Confidential project content is not covered by the reference right and remains subject to the confidentiality obligation pursuant to Section 7. The Customer may revoke the granted right of use at any time in writing for good cause.
Soneo performs all services with the diligence of a prudent business operator and in accordance with the current state of the art. The Customer must report identified defects in writing without delay, but no later than 14 days after acceptance. Soneo will remedy justified defects within a reasonable period. The warranty period is 12 months from acceptance of the respective service.
Soneo is liable only for damages caused by intent or gross negligence. Liability for slight negligence is excluded, unless it involves a breach of material contractual obligations. Liability is limited in amount to the foreseeable, contract-typical damage, but in no event exceeding the compensation agreed for the respective service. Liability for lost profits, indirect damages and consequential damages is excluded. The above limitations of liability do not apply to personal injury or in cases of mandatory statutory liability.
The contract duration is determined by the respective agreement. Contracts of indefinite duration may be terminated by either party with three months' notice effective at the end of a month. The right to extraordinary termination for good cause remains unaffected. In the event of early termination by the Customer without good cause, all services rendered up to the date of termination must be compensated in full.
Neither party shall be liable for non-performance or delayed performance of its obligations insofar as this is attributable to force majeure. Force majeure includes in particular natural disasters, pandemics, war, official orders and other unforeseeable and unavoidable events. The affected party shall notify the other party without delay of the occurrence and expected duration of the force majeure event.
Austrian law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict of laws rules of private international law. The place of performance and exclusive jurisdiction for all disputes arising from and in connection with this contract is Vienna, Austria. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely reflects its economic purpose. Amendments and supplements to these GTC require written form.